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  • free shipping
    Free Shipping 
    Free Shipping on orders over €80 
  • Fast Dispatch
    Next Day Dispatch 
    8:30am - 6:00pm, Mon - Sat

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Customer Service

Shipping & Delivery
Depending on order size, all our orders will be shipped using either AnPost or a fully registered courier service. Delivery takes place Monday to Friday (excluding Bank / Public holidays.
We ship to all destinations throughout Ireland, UK, Mainland Europe as well as USA and Canada. 
Free Delivery within Ireland (ROI only)
Free shipping on all orders above €80
A flat shipping rate of €3.50 will be applied to all orders below this value. 

International shipping rates and estimated delivery times:

A flat shipping rate will apply for the following areas :

  • Northern Ireland - €5.00
  • Mainland UK Delivery - €10.00 
  • Europe -  €15.00 
  • US and Canada - €15.00 
* Customers please note that all orders within Ireland and abroad require a contact telephone number for the delivery address.
Our aim is to deliver all orders within a week of payment. If you require your order urgently please contact us prior to ordering to ensure we can accommodate your request and we will make every effort to do so.
Privacy & Security
We collect information from you when you register on our site, place an order or subscribe to our newsletter. 
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Any of the information we collect from you may be used to : 
- To improve our website : we continually strive to improve our website offerings based on the information and feedback we receive from you
To improve customer service : your information helps us to more effectively respond to your customer service requests and support needs
- To process transactions : Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails : The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We use cookies to help us remember and process the items in your shopping cart.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

This online privacy policy applies only to information collected through our website and not to information collected offline.

Returns & Replacements
Items may be returned UNOPENED/UNUSED within 14 days of your receipt of the items for a full refund. However, please note that you are liable for the postage cost of returning the item to us, unless the item/s are faulty/not fit for purpose, in which case we will cover the cost of postage. There is no returns or replacements on sale items.
Payment option is currently only available through paypal. We will add other options shortly.
If you do not have a paypal account, please feel free to contact us and we will arrange some other payment option for you.
Viewing Orders
You can view the status of your order here.
Updating Account Information
If you wish to update your account information, please click here.

Do you have a question about your order status or purchase you are considering?

  • Address: itsybitsy Limited
    29 Rathsallagh Drive
    Shankill, County Dublin